Frequently Asked Questions | New Orleans LA About to Bounce

Frequently Asked Questions

Q: Does the price of inflatable bounce house and/or water slide rental include set up and delivery?

A: Yes, Except areas outside our delivery area.  

Q: Do you deliver inflatables to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 5 or 6 Hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up your inflatable bounce houses and/or water slides?

A: That depends on how many inflatable bounce houses and/or water slides we have rented out that day. We start delivering at 7:00 am. We deliver ata least 30 minutes before your party time. Sometimes up to 8 hours before. We pick up after your party end time and up until 11pm.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be cleaned when you get it. About to Bounce cleans and disinfects after or before every rental.

Q: Do we have to keep the jump plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up our inflatable bouncers at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

-Payment is due on or before delivery.
-We do accept cash at delivery. When paying with cash, please note that our drivers don´t carry change.
-We do NOT ACCEPT CHECKS, except from schools or churchs. 
-At the bottom of your confimation email there is a link to pay by credit card. 
There is a 3% convenience fee for   credit cards.

Q: What if we need to cancel our party rental order?

A: Please cancel by 3pm the day before rental.

Q: Do you require a deposit?

A: Yes

Q: How big are the jumps?

A: You can check on the page of the jump for the size.

Q: What surfaces can you setup on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. Please call our office to see our safety rules and contract.

Q: Are we responsible for the inflatable bounce house and/or water slide if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Still have a question about your inflatable bounce house or water slide rental? Call : About to Bounce 504-914-6489

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